Support

Get help from the 1eyeᴬᴵ team — through live chat or email.

If you run into an issue, have a question about your workspace, or need help with setup, signals, targeting, or campaigns, the 1eyeᴬᴵ team is available through live chat and email.

Ways to get support

Live chat

Select the Help icon in the top navigation to open live chat from inside your workspace. This is the fastest way to reach the team during business hours.

Email

Email hi@1eye.ai for setup help, billing questions, bug reports, or feature requests.

Before you contact support

To help the team resolve your issue faster, include:

1. Your workspace name and domain

2. The page or feature you're having trouble with

3. Steps to reproduce the issue, if applicable

4. Screenshots, if relevant

What to expect

The team will confirm receipt and follow up with next steps or a resolution. For urgent issues affecting live campaigns or signal capture, use live chat for the fastest response.

FAQ

What's the best way to reach support?

Live chat, via the Help icon in the top navigation, is fastest. Email hi@1eye.ai for anything that doesn't need an immediate response.

Can I report a bug or request a feature?

Yes — email hi@1eye.ai with details, and include screenshots if you can.

Where can I find documentation?

Browse the full docs at 1eye.ai/docs.

Next step

If you can't find what you need here, reach out through live chat or email — the team is happy to help.