Overview

In 1eyeᴬᴵ, engagement can happen across email, LinkedIn, and iMessage. Before your team can use these channels in campaigns, an admin needs to enable the channels for the workspace and users need to connect the accounts or lines they will use for outreach.

Use Channels to manage which engagement channels are available, understand what each channel does, and make sure your workspace is ready for campaign execution.

What Channels are for

Channels help your team answer:

Which engagement channels can we use for campaigns

Which engagement channels can we use for campaigns

Which engagement channels can we use for campaigns

1eyeᴬᴵ supports multiple engagement channels so your team can reach target contacts where they are most likely to respond.

Channels help you:

1. Enable email outreach

2. Enable LinkedIn connection requests and messages

3. Enable iMessage conversations

4. Connect user accounts and lines

5. Control which channels are available in campaign workflows

6. Review connection status

7. Understand channel limits

8. Prepare your workspace for multi-channel engagement

Where to find Channels

Admins can manage engagement channels from Settings.

1. Open your 1eyeᴬᴵ workspace

2. Go to Settings

3. Select Engagement Channels

4. Choose the channel you want to review

5. Enable or disable the channel for the workspace

6. Follow the setup steps shown for that channel

The Engagement Channels page shows the available channels on the left and the setup instructions for the selected channel on the right.

Available channels

1eyeᴬᴵ supports these engagement channels:

Each channel can be enabled or disabled by an admin.

Admin controls

Admins can enable or disable engagement channels for the workspace.

When a channel is enabled, users can connect the required account or line and use that channel in campaign workflows, depending on plan limits and user permissions.

When a channel is disabled, that channel is not available for campaign execution.

Use admin controls when you want to:

1. Decide which channels your team can use

2. Start with one channel before adding others

3. Disable a channel your team is not ready to use

4. Control rollout across the workspace

5. Match channel access to your plan

Channel availability by plan

Engagement channels are available on paid plans. The Free Plan includes credits and users, but does not include mailboxes, LinkedIn accounts, or iMessage lines.

If your workspace needs more connected channels, upgrade to a plan with higher channel limits.

Free Plan

The Free Plan is useful for exploring 1eyeᴬᴵ, setting up your workspace, reviewing signals, and understanding how the platform works.

The Free Plan includes:

1. 1,000 credits

2. 2 users

3. 0 mailboxes

4. 0 LinkedIn accounts

5. 0 iMessage lines

Because the Free Plan does not include engagement channels, email, LinkedIn, and iMessage campaign sending require a paid plan.

Paid plans

Paid plans unlock engagement channels.

Paid plans give your team access to connected mailboxes, LinkedIn accounts, and iMessage lines based on plan limits.

Email channel

The Email channel lets your team connect Gmail mailboxes and use them in campaign workflows.

Use Email when you want to:

1. Send campaign emails

2. Send follow-ups

3. Track email engagement when available

4. Capture email replies

5. Create conversation signals

6. Use email as part of a multi-channel workflow

Email is commonly used for outbound sequences, follow-ups, and direct campaign messaging.

LinkedIn channel

The LinkedIn channel lets users connect LinkedIn accounts for campaign workflows.

Use LinkedIn when you want to:

1. Send connection requests

2. Send LinkedIn messages

3. Track LinkedIn connection activity

4. Track LinkedIn replies when available

5. Create LinkedIn conversation signals

6. Use LinkedIn as part of a multi-channel workflow

LinkedIn is useful when your team wants to engage target contacts in a professional channel before or alongside email.

iMessage channel

The iMessage channel lets your team connect iMessage lines and use them in campaign workflows.

Use iMessage when you want to:

1. Send iMessages

2. Track reads when available

3. Capture replies

4. Manage iMessage conversations

5. Create iMessage conversation signals

6. Use iMessage as part of a multi-channel workflow

iMessage lines need to be requested and provisioned before they can be used.

How channel setup works

Channel setup has two layers:

1. Workspace-level enablement
   An admin enables the channel in Settings → Engagement Channels.

2. User-level connection
   A user connects the specific mailbox, LinkedIn account, or iMessage line they will use.

Both are important.

A channel may be enabled for the workspace, but a user still needs a connected account before they can use it in campaign workflows.

Email setup overview

Email setup uses Gmail mailboxes.

At a high level:

1. Admin enables Email in Engagement Channels

2. Google Workspace admin installs or trusts the 1eye app if required

3. Users connect their Gmail mailbox

4. Connected mailboxes become available for campaign workflows

5. Email send limits and usage appear in the user channel settings

If the Google Workspace setup is already complete, users can continue with Gmail mailbox connection.

LinkedIn setup overview

LinkedIn setup happens at the user level.

At a high level:

1. Admin enables LinkedIn in Engagement Channels

2. User goes to their user settings

3. User selects the LinkedIn tab

4. User adds their LinkedIn account

5. User signs in to LinkedIn

6. User completes 2FA or security checks if required

7. Connected LinkedIn accounts become available for campaign workflows

LinkedIn connection is required before that user’s account can be used for connection requests or LinkedIn messages.

iMessage setup overview

iMessage setup requires an iMessage line.

At a high level:

1. Admin enables iMessage in Engagement Channels

2. User or admin requests an iMessage line

3. User chooses an available line or requests a specific area code when available

4. 1eyeᴬᴵ provisions the iMessage line

5. The line becomes available as an engagement channel

6. The line can be selected inside campaign workflows

Provisioning may take time, so set up iMessage before you need it in a campaign.

User channel settings

Users can manage their connected channels from their user settings.

A user profile may include tabs for:

1. General

2. Schedule

3. Mailbox

4. LinkedIn

5. iMessage

This is where users can connect or manage their own mailbox, LinkedIn account, and iMessage line.

Admins can enable the channel at the workspace level, but individual users still need to connect their accounts where required.

Message schedule

User settings may include a sending schedule.

The schedule helps control when campaign messages can be sent.

A schedule may include:

1. Start time

2. End time

3. Timezone

4. Selected days

5. Holiday exclusions when available

Use schedules to make outreach look more natural and align sending with business hours.

Channel limits

Each connected channel may have limits.

For example:

1. Daily send limits

2. Per-contact limits

3. LinkedIn connection limits

4. LinkedIn message limits

5. iMessage conversation limits

6. Plan-level channel counts

Limits help protect deliverability, reduce spammy behavior, and keep outreach controlled.

Your plan determines how many mailboxes, LinkedIn accounts, and iMessage lines your workspace can use.

Connected vs disconnected

A connected channel is ready to use, assuming the workspace channel is enabled and the user has permission.

A disconnected channel is not available for that user until it is connected again.

Examples:

How Channels connect to campaigns

Campaign workflows use connected channels to engage target contacts.

A campaign may include steps such as:

1. Send email

2. Send LinkedIn connection request

3. Send LinkedIn message

4. Send iMessage

5. Wait

6. Follow up

7. Stop on reply

8. Route based on intent

If a channel is not enabled or connected, it will not be available for campaign steps that require it.

How Channels connect to Conversation Signals

Channels also power Conversation Signals.

When your team sends messages and target contacts engage, 1eyeᴬᴵ can create signals such as:

1. Email sent

2. Email opened

3. Email reply

4. LinkedIn connection request sent

5. LinkedIn connection accepted

6. LinkedIn message sent

7. LinkedIn reply

8. iMessage sent

9. iMessage read

10. iMessage reply

11. Positive intent

12. Neutral intent

13. Negative intent

Connected channels make it possible to track engagement and understand which contacts need follow-up.

Recommended setup order

Use this order when setting up Channels for the first time.

1. Upgrade to a paid plan if you need engagement channels

2. Go to Settings → Engagement Channels

3. Enable Email, LinkedIn, and/or iMessage

4. Complete workspace-level setup for Email if required

5. Invite users who will send campaigns

6. Ask users to connect their mailbox, LinkedIn account, or iMessage line

7. Set user sending schedules

8. Confirm connected status

9. Build a target list

10. Use connected channels in campaign workflows

Best practices

1. Start with the channels your team will actually use
   Do not enable every channel before you have a plan for it.

2. Use paid plans for engagement
   Engagement channels are available on paid plans. Free is for exploration, not outbound execution.

3. Connect real user accounts carefully
   Make sure each connected account belongs to the person who will use it in workflows.

4. Set sending schedules
   Use schedules to control when outreach happens.

5. Respect channel limits
   Do not overload one mailbox, LinkedIn account, or iMessage line.

6. Use multi-channel workflows intentionally
   Email, LinkedIn, and iMessage work best when they are coordinated, not spammed.

7. Monitor Conversation Signals
   Once messages are live, review opens, replies, reads, and intent.

8. Disconnect unused accounts
   If a user leaves or a channel is no longer needed, disconnect it.

9. Keep admin control tight
   Only admins should enable or disable workspace-level channels.

10. Review plan limits before launching campaigns
    Make sure your plan has enough mailboxes, LinkedIn accounts, and iMessage lines for the campaign volume you want.

Troubleshooting

I do not see a channel in campaign workflows

Check:

1. The channel is enabled in Settings → Engagement Channels

2. Your plan includes that channel

3. The user has connected the required account or line

4. The account is not disconnected

5. The user has permission to use the channel

6. The campaign step supports that channel

Email is enabled but I cannot send email

Check:

1. The workspace is on a paid plan

2. Google Workspace setup is complete if required

3. The user connected a Gmail mailbox

4. The mailbox shows Connected

5. Sending limits are available

6. The campaign uses a connected mailbox

LinkedIn is enabled but I cannot send LinkedIn messages

Check:

1. The workspace is on a paid plan

2. The user connected LinkedIn

3. The LinkedIn account shows Connected

4. LinkedIn security checks or 2FA are complete

5. The campaign uses that connected LinkedIn account

6. The account is within plan and sending limits

iMessage is enabled but I cannot send iMessages

Check:

1. The workspace is on a paid plan

2. An iMessage line has been requested

3. The iMessage line has been provisioned

4. The line shows Connected or active

5. The campaign uses that iMessage line

6. The line is within plan and sending limits

A connected account shows disconnected

Reconnect the account from the user’s channel settings.

A channel can become disconnected because of authentication changes, security checks, expired access, or account changes.

My plan does not include enough channels

Review your plan limits and upgrade if needed.

The pricing page lists how many mailboxes, LinkedIn accounts, and iMessage lines are included in each plan.

FAQ

What are Channels?

Channels are the engagement methods your team can use in campaigns, including Email, LinkedIn, and iMessage.

Where do I manage Channels?

Admins can manage channels in Settings → Engagement Channels.

Who can enable or disable channels?

Admins can enable or disable workspace-level engagement channels.

Are Channels available on the Free Plan?

The Free Plan does not include mailboxes, LinkedIn accounts, or iMessage lines. Engagement channels require a paid plan.

Which channels are available on paid plans?

Paid plans include Email, LinkedIn, and iMessage with different limits by plan.

How many channels are included in each plan?

Launch includes 5 mailboxes, 5 LinkedIn accounts, and 1 iMessage line. Growth includes 10 mailboxes, 10 LinkedIn accounts, and 2 iMessage lines. Scale includes 25 mailboxes, 25 LinkedIn accounts, and 5 iMessage lines.

Can users connect their own accounts?

Yes. Users can connect their own Gmail mailbox, LinkedIn account, and iMessage line when the channel is enabled and available on the workspace plan.

Can I disable a channel?

Yes. Admins can disable a channel from Settings → Engagement Channels.

What happens if a channel is disabled?

The channel will not be available for campaign workflows.

Can I use multiple channels in one campaign?

Yes. Campaign workflows can use multiple connected channels when available.

Do Channels create signals?

Yes. Channel activity can create Conversation Signals such as opens, replies, connection accepts, reads, and response intent.

What should I set up first?

Start with the paid plan, enable the channel, connect user accounts, confirm connected status, then use the channel in campaigns.

Next step

Next, go to Email to learn how to enable Gmail mailboxes and use email in campaign workflows.